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LivingWell Health Club has been serving the local community of Kilmainham for over 16 years and has grown its membership base to over 1,000 members, since partnering with ClubWise. Their club offers a full wellness facility with hydrotherapy, a sauna, a steam room, a jacuzzi, a gym with top-of-the-line equipment, alongside an exercise studio for a variety of group classes.
Derek Jones, LivingWell’s manager, recently sat down with us to tell us how he has boosted his membership base and increased direct debit revenue by over 30% since implementing ClubWise’s gym management software.
Challenges LivingWell Faced with Prior Fitness Software
LivingWell faced multiple challenges with their previous gym management system, such as wasting time manually sending renewal reminders, handling Direct Debit (DD) failures internally, generating DD files, and managing class scheduling through multiple non-integrated systems.
Furthermore, having to manually track class attendance, assessments, and follow-ups with members proved to be incredibly time-consuming and prone to human error.
Due to these outdated systems and manual processes, LivingWell sought a new membership management software provider who offered a fully all-in-one system that could handle these tasks efficiently, saving valuable time that could be devoted to maintaining a stellar member experience and generating more revenue for the club.
Transitioning to Clubwise’s Gym Management Software
Having had prior experience with our easy-to-use platform, Derek chose to partner with ClubWise to streamline operations and reduce overall admin time.The transition to ClubWise was seamless, including easy migration of member information, customer data, and reports from their prior gym software. This complete transition allowed LivingWell to immediately start leveraging ClubWise’s gym member management software to improve efficiency and provide a best-in-class member experience.
“We find the dashboard, reports, diary booking assessments, FITSENSE for members, and the ease of signing members up on the iPad most valuable. ClubWise has made it easier for us to monitor our business’s performance and determine where to focus our efforts.”
A Solution that Drives New Members and Direct Debit Revenue
ClubWise has proven to be an invaluable solution for LivingWell’s fitness business, eliminating the challenges they previously faced by streamlining their operations and removing time-consuming tasks that staff were having to complete manually.
Using ClubWise’s smart CRM software and Campaign Manager, LivingWell is now able to automate communications sent to members through texts and emails, reduce administrative work and ensure timely renewal reminders and updates are deployed to increase member retention.
When it comes to member dues collection, ClubWise efficiently applies outstanding dues to members’ accounts and generates the Direct Debit (DD) file automatically, making it much faster and easier to hold your members accountable, as well as minimising the risk of errors. So much so, that Derek estimates that he’s now able to save as much as 16%, or 4-10 hours per month, on administrative tasks!
With in-app joining and ClubWise’s iPad integration, signing up for a new member has never been easier, allowing for smooth member enrolment and eliminating the need for error-prone tasks previously conducted by pen and paper.
“This comprehensive tool allows us to easily monitor our business’s performance throughout the month, enabling us to focus on key areas of improvement. Working with ClubWise has been an excellent experience, affording us more time for meaningful interactions with our members and significantly reducing the manual tasks involved in running our business. The software has truly revolutionized our operations, making it a better fit for our needs.”
Want to Learn More About How ClubWise Will Benefit Your Fitness Business?
ClubWise’s integrated gym management software is designed specifically for gyms, health clubs and fitness studios to help you save valuable time, increase member engagement and drive more revenue for your business. With everything from marketing tools, payment processing, financial reporting and even a branded mobile app, our state-of-the art solution is here to allow you to focus on what you do best: helping your members achieve their fitness goals.
With our dedicated Customer Success team on hand to ensure a seamless transition, there’s never been a better time to switch to ClubWise. Book your demo today to start working smarter, not harder, with our industry-leading software at your side.
“For anyone considering working with ClubWise, we wholeheartedly recommend it. The support during the transition and ongoing support are unparalleled. Our partnership with ClubWise has been transformative, and we have not looked back since changing over.”