Many clubs feel forced into a lose-lose choice:
- Write off arrears and swallow the cost, or
- Chase debt in ways that can harm retention
To make matters worse, some legacy payment processors charge and keep high late fees—sometimes up to $20—leaving clubs to manage the fallout with unhappy members and shrinking margins.
With ClubWise, you no longer have to choose between member goodwill and revenue protection.
What Makes ClubWise Different
1. Lowest Cost for Failed Payments
We keep late fees fair, predictable and member-friendly.
- Direct debit late fee: $2.50
- Credit card payments: No added late fee from ClubWise
Unlike traditional processors that profit from high dishonour fees, ClubWise’s model is aligned with your club’s success. You stay in control—add a margin if you choose, or keep fees low.
2. You Keep the Late Fee Revenue
Set your own late fee amount. Anything above the $2.50 direct debit fee is yours.
This means late fees can actually help offset your operational and software costs—often significantly.
3. Automated Arrears Recovery That Protects Relationships
Our smart workflows send timely, friendly reminders via email, SMS, and optional call prompts. Members get one-click payment links that make it easy to clear balances instantly.
You can also apply:
- Temporary access restrictions
- Class booking holds
- One-click escalation to debt collection
All fully configurable to your brand and member expectations.
What This Means for Your Gym
Collect More & Write Off Less
Because members receive clear, helpful reminders and an easy way to pay, recovery rates go up—without adding pressure or awkward conversations.
Offset Your Costs—Often Dramatically
Independent gyms frequently recoup a significant portion of their ClubWise payments and software costs through late fee revenue—sometimes up to 50%, depending on payment failure volumes.
Reduce Admin Burden
Say goodbye to sorting spreadsheets, chasing arrears, and manually calling overdue members. Automation means your team can focus on what matters: your members.
Stay Fully in Control
Cadence, messaging, escalation rules—all tailored by you.
Real-World Example
A gym with 1,000 weekly paying members
(60% direct debit, 40% card)
5% average failure rate
$10 dishonour fee
→ $21,800 in annual late fee revenue—kept by the club.
That’s meaningful income that can help stabilise cash flow and boost profitability.
Why Independent Gyms Choose ClubWise
- Low payment transaction fees
- Transparent, member-friendly late fees—with revenue kept by your club
- Integrated arrears portal with instant click-to-pay
- Automation that saves time and reduces uncomfortable conversations
- Local Australia-based support
- A single platform for payments, access control, bookings, member app, and more
Ready to Keep More of What You Earn?
Get a personalised Late Fee & Payments ROI Assessment for your gym. We’ll show you:
- How much revenue your club can generate from late fees
- How to reduce arrears and improve recovery
- How automation improves retention and member experience
- The impact on your bottom line
How the Arrears Workflow Works
- Failed payment detectedAutomated email + SMS reminders sent with one-click payment links.
- Follow-upsCall tasks appear in staff workflows with optional scripts.
- Access rulesApply temporary access lockouts or booking restrictions after your chosen timeframe.
- EscalationWhen needed, escalate to third-party collections in one click.
FAQ
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Can we choose our own late fee amount?
Yes. Anything above the $2.50 direct debit fee is kept by your club.
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Will members get upset?
Clear, timely communication and instant click-to-pay options reduce friction and help members fix issues quickly.
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Can we write off overdue amounts?
Yes. And with ClubWise, you only incur the small $2.50 direct debit fee—no hidden or additional charges.
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Do retries create multiple late fees?
No. Late fees only apply once per billing cycle, even if retries occur.