Have you identified that your current club management set up is no longer meeting your needs? Or perhaps the challenges of 2020 made you realise that you aren’t getting the level of service you expect or indeed need from your current provider? Whatever the reason, the thought of changing your club management software can be a stressful one, as it raises multiple questions like how do I migrate my member records? How will I train all my staff on how to use it? How quickly can I get up and running? What sort of contract will I be offered? And crucially, will it be cost-effective? We’ve put together this article to provide you with some insight into the switching and onboarding process specifically for ClubWise, which addresses these important questions and will provide you with the confidence you need to make that switch! It’s a lot simpler than you think. Let’s take a look:
1. Data Migration – How Does It Work?
Your member and prospect records are likely held within your current software and would need to be transferred to ClubWise. This process is managed by us and can be done in bulk as part of the onboarding process, so there is no need to worry about manual entry and the inaccuracies that can occur with the manual process.
Before the data migration is finalised, our team will upload the data to test and review its success, so this process is made accurate and seamless for new ClubWise customers. Only when every record is correct, will the data be uploaded, at which point all your prospect and member records will be ready for you to manage in ClubWise.
2. What Training Is Available?
You and your team will have grown accustomed to your current software, but it is all too easy and detrimental to rule out transitioning to new software based on this, given the level of training we can provide, and how quickly ClubWise can be learnt. We offer a multitude of resources and training sessions, not only during onboarding but also as our software continuously improves its functionality.
We offer remote training, where your dedicated account manager will spend time with you and your team, screen sharing via video call to demonstrate all aspects of ClubWise.
Further to this, customers have full access to our comprehensive eLearning platform. Our e-learning platform covers every module of ClubWise, consisting of training videos that can be accessed at any time for complete flexibility.
Dedicated Knowledge Zone
Similarly, there are plenty of videos and step by step guides on how to use ClubWise within our dedicated online Knowledge Zone – something that all ClubWise customers have access to.
With these resources, your team will be given the necessary tools to be up and running with ClubWise in no time at all!
3. What Type of Contract Will I have?
We are so confident in our product that we don’t commit our customers to lengthy contracts! In the unlikely event that you do not feel the service ClubWise provides is adding value to your business, simply give us 30 days written notice and we’ll assist you in transitioning to your new provider with no cancellation or transfer fees and no hidden costs.
4. How Long Does It Take to Switch to ClubWise?
There is no ‘one size fits all’ in terms of timescales, rather we suggest that this is discussed with your account manager. Configuring your system depends on multiple factors, such as the modules you choose to implement, whether you are a brand-new club, or an existing club changing software provider, your training requirements etc.
Our sales team and your account manager would be able to give you more of an idea on timescales, when they know more about your club, and keep in mind that we will be as flexible and accommodating as we can be, to ensure that you and your team are up and running with ClubWise in a timeframe that works for you.
5. How Do I Kickstart The Transition?
The best way to understand how ClubWise can benefit your club is for you to see for yourself. To book a demonstration, simply fill in our online form at www.clubwise.com/get-a-demo , and one of our sales consultants will be in touch to arrange a time that suits you! They will work with you to get to know your club and its unique needs, in order to recommend which of our modules will save you time by automating manual processes and driving sales and member engagement in the most cost-effective way possible.