Services

Our Services

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Billing

One of the foundation stones of the ClubWise platform is our direct debit facilities management service status and, as a BACS approved bureau, we collect monthly from club members on behalf of our customers in a controlled, safe and trusted fashion. Our philosophy is not just to focus on recovering arrears, but to help drive your member retention, strengthen your brand value, support members’ contractual obligations and ultimately optimise your cashflow.

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Peace of Mind

ClubWise is authorised and regulated by the Financial Conduct Authority (FCA). What does this mean to our customers? It means that we are held to a high standard of conduct when dealing with your direct debits, and that we are obligated to treat all of our customers and their members fairly and respectfully with no hidden fees or difficult contracts

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Reduce your admin

As a BACS-approved bureau, we’ll take care of your Direct Debit collections so you can focus on developing your business. If you currently administer your own direct debits, we can help you reduce your costs and remove the admin time so freeing your staff up to concentrate on your members.

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Direct Debit Collection service

Signing up new members couldn’t be easier. Simply input the member’s information directly into your ClubWise system and our automatic bank account and postcode verification software will check all the relevant information and eliminate the issues with setting up the direct debit. No more filling out membership forms by hand again! As our software is completely cloud-based, your members can also join themselves up online anytime, anywhere.

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Member Account Management

Our Direct Debit Collection service comes with an integrated Membership Management system that seamlessly keeps you up-to-date with the status of every member’s account.This means you are kept fully aware of every member that has fallen into arrears so that you can address the issue directly with the member at Check-In (which is also provided as part of your Member Management package).In addition you have complete control over your memberships so that you can quickly change the status of any member ie put them on freeze if necessary.

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Retention and Engagement

Continued conversation with your members is fundamental to the success of your business. Driving engagement and keeping communication regular, interesting and current is the key to keeping up the connection. By supporting your club in member services, positive experiences can be built – taking your members from unengaged facility users to loyal club advocates

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Campaign Manager

Create and send your own ad-hoc campaigns via email or text as and when you want. Quick and easy to use, Campaign Manager helps you to promote special offers and communicate timely information at the click of a button. Include pictures and logos, add links and tailor your campaign to target specific audiences.

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Customer Relationship Management

A powerful communication tool, taking marketing automation in the fitness club industry to the next level. Scheduling emails, SMS messages and calls tailored to the member activity and key touchpoints in the member journey ensures a personal feel with maximum impact. The perfect way to manage an induction programme, retain non-attending members, and broadcast timely promotions – all configurable to your club’s preferences.

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Member Management

Each member record contains a comprehensive picture of every connection your member has with your club. From the day they became a prospect and informed you of their goals, through to the current moment, you can see every session attended, every communication sent, every topic of discussion, every club check-in, referrals made and all aspects of financial information too. This includes arrears notifications, payment statements, debt collection, and direct debit rate. This overall picture helps you to make each and every subsequent connection more meaningful.

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Happiest Gym in Britain

The Happiest Gym in Britain is an annual campaign to drive member engagement with gyms and clubs across the UK. ClubWise is passionate about helping our customers succeed in such a competitive industry and this campaign provides a platform in which to highlight and celebrate clubs that are providing happy and inviting communities. This is a great way to raise your profile, stand out from your competitors and be recognised for all the right reasons.

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Generating new business

Improve performance using marketing tools including the Customer Relationship Management System and Member Rewards. ClubWise also provides you with all the tools you need to successfully sell both your membership and other secondary products, from locating prospects to effective referral programmes.

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Fully Customisable POS

Point of Sale (POS) records all your secondary spend sales such as food and drink, sports clothing and additional classes or PT with your staff. It’s fully customisable to what you sell. Every sale is assigned to a staff member for greater accountability, while the system is optimised for both desktop and tablet devices for quicker transactions. Being cloud-based, the ClubWise POS solution will enable you to run multiple sessions from multiple devices at no extra cost.

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Demographic Intelligence Tool

Be smart about targeting. This tool gives you all the information you need to plan your marketing campaigns more effectively. Google Maps displays where your current members live where your hot prospects live, and shows you the demographic data of each group so you can make educated decisions when outreaching. Targeting new prospects has never been so easy.

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Prospect Management

This tool manages the crucial data you gather about your prospects. Using CRM and our Task List feature you can ensure communications are regularly scheduled to nurture a prospect’s interest and help bring the sales process to a successful conclusion.

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Referral Incentive Program

Our unique Member Rewards programme incentivizes your members with a reduction in their monthly membership fees for every new member they introduce. You set the reduction that your direct debit members will receive and this will remain in place for as long as the member they refer stays at your club.

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Club Management

ClubWise provides the operational service to keep your club running perfectly on a day today basis. Think of ClubWise as the backroom engine powering your health and fitness club.

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Flexible Access Control Solution

Whether you’re looking at swipe cards, biometric readers or simply PIN, the ClubWise system integrates with each of these seamlessly, so at the end of the day you know there is a high quality solution to support your choice of access control. ClubWise also provides the flexibility to define access rights for those members in arrears or on freeze, should you choose.

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Far More than a Booking Tool

This time-saving module allows members to book themselves into classes and appointments online, as well as have your team make bookings in-club. No more administering paper-based diaries and class booking systems! ClubWise will provide you with full reporting on attendance figures, successful classes by time and instructor and much, much more to enable you to make your studio really work for you.

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Simple Staff Management

Your staff are a key component to the success of your club, and effective management is critical. With the ability to set rotas and store important staff information, ClubWise also uses the diary to tell you exactly how well utilised your staff are, and in what areas their time is being spent. A great tool all round, but particularly useful when managing personal trainers.

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360 Degree View

The ClubWise Dashboard provides vital information on every area of your business, such as direct debit income, memberships sold, retention, attrition, staff activity, referrals made – to name but a few. Presented clearly and simply, the dashboard helps you to measure your club’s performance against targets, enabling you to make better informed business decisions, quicker.

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All in the Cloud

ClubWise is a web-based application so it runs on any standard internet browser whether you’re running a PC, a Mac or tablet like an Apple iPad. So long as you have a connection to the internet, you can be up and running in no time.

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All in the cloud

Get up and running in no time. ClubWise is an internet-based service which is quick, simple and secure for you and your staff to use.

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Browser-based

ClubWise is a web-based application so it runs on any standard internet browser whether you’re running a PC, a Mac or tablet like an Apple iPad. So long as you have a connection to the internet, you can be up and running in no time.

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Easy to control

ClubWise gives you the power to manage the way your staff access the service using a variety of powerful access control tools. You can grant a member of staff access rights in an instant, or quickly take them off the system should they leave your business.

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Secure data

ClubWise runs over the Internet using the same security as your bank ensuring your data is secure all of the time. This means you can entrust us with your data, safe in the knowledge that it is secure and fully backed up.